Management Tip
Ten Steps to Long Term Conflict Management
The situation is out of control and you don’t have time to deal with it. So what do you do?
Management Tip
Are You a Starter AND a Finisher?
One of the "things" that great managers tend to do more and more effectively is follow-through. Every manager intends to follow-through, but only those who have structured their time and work to ensure it are consistently successful.
Management Tip
The Three Big Mistakes in Writing Client Proposals
The three typical mistakes highlighted are not just commonplace; they are BIG mistakes and can often result in the proposal being rejected or worse, simply ignored. With a bit of re-thinking about what constitutes a good proposal, you can produce proposals that create more positive impact.
Management Tip
Five Ways to Really Tick Off Your Employees
Most of us know at least one person who will be jumping ship as soon as they can. Employees appear to be getting angrier everyday and their employers keep throwing more wood into the fire. If you really want to heat things up, then be sure to do these five things.
Management Tip
Five Myths about Leadership
One of the best ways to understand principles is to understand their opposites. John Maxwell explains the leadership principle of influence through the five myths about leadership.
Management Tip
What Employers Can Do About Employee Satisfaction
A 2009 survey, by the Society for Human Resource Management (SHRM) looked at 24 factors that are regularly thought to relate to employee satisfaction. The study found that employees identified these five most important factors:
Management Tip
Ten Things to Make You a Better Manager
Here are ten things you can do to become a better manager. Pick one. Do it today. Pick another one for tomorrow. In two weeks you will be a better manager.
Management Tip
How to Double Your Productivity — Leadership
Don’t underestimate the small things that will have a big impact.
Leaders waste huge amounts of effort, money, and time doing things with little impact or results.
Management Tip
Top 10 Don'ts When You Fire an Employee
Firing an employee is stressful for all parties – not just for the employee losing a job. No matter how well you’ve communicated about performance problems with the employee, almost no one believes that they will actually get fired.
Management Tip
The Management Octagon
Jack Welch, the great corporate giant who turned GE into a huge success, had a way of simplifying matters —he said that all things that are important in a business are the same: people, quality, service and cash flow. He mentioned a number of his strategies and insights for managerial and organizational success in his books and lectures. The following eight (the management octagon if you like) are some favorites…
Management Tip
Leadership: Performance Management
Business leaders often put off addressing challenges or won’t commit to an improvement process because they either don’t know where to start, don’t know what to do, or they think developing or refining their existing management process will be too complex.
Management Tip
What kind of manager are you?
Helping and managing others is hard without understanding what kind of person you are and what areas you can improve in.
Management Tip
Can You Hear Me Now?
Do you find yourself partially listening, letting your mind drift, and/or formulating your response even before the other person has finished what they are saying? If so, active listening might be the answer to better your communication skills.
Management Tip
Five Leadership Tactics That Will Make 2010 a Pivotal Business Year
Want to make a New Year’s Resolution that not only pulls you out of your recession slump but actually has staying power? Quint Studer, author of Straight A Leadership, offers five simple tips for turning it all around…fast.
Management Tip
Coaching Steps to Improve Employee Performance
Coaching often provides positive feedback about employee contributions. At the same time, regular coaching brings performance issues to an employee's attention when they are minor, and assists the employee to correct them.
Management Tip
Top 10 ways to Operationalize Your Managerial Intentions
Communicate your managerial goals and intentions to your employees, peers, and manager on at least a quarterly basis. Be specific. These goals and intentions should ties to the organization's strategies and unique challenges.
Management Tip
Three Steps to Acknowledging Your Mistakes
You've made a mistake at work. It's visible, consequential, and embarrassing. Here's the good news: It's a chance to prove you're a leader.
Management Tip
How to Listen to New Ideas
One of the key lessons of improvisational comedy is the term “Yes, And.” The idea is that the actor accepts whatever comes at him and instead of fighting it, says “yes” to it. This really works in most business settings, too.
Management Tip
Delegation as a Leadership Style
As a supervisor, manager or team leader, you make daily decisions about the appropriate leadership style to employ in each work situation. You want to foster employee involvement and employee empowerment to enable your team members to contribute their best effort at work.
Management Tip
Five Ways to Turn Angry Clients into Happy Ones
It’s easy to connect with clients when things are going well. But when conflict arises, well, that’s when knowing how to transform customer frustration into a stronger business relationship is critical.
Management Tip
Three Simple Rules Before You Hit the Send Button
Before you send any business communication, stop and read it. Even if it is only a one sentence reply , you can eliminate some errors and save wasted time by proofreading what you wrote.
Management Tip
Don't Avoid Difficult Decisions
Your job is to solve problems, not avoid them. That means you're going to have to have tough conversations, make decisions that may be unpopular, and enforce standards and consequences.
Management Tip
The 10/10 Technique
The 10/10 technique is a simple yet effective way of gathering feedback to improve your management skills.
Management Tip
Employee Satisfaction: Not My Goal Nor My Responsibility
Employee satisfaction is an elusive goal for many organizations. Should employee satisfaction even be a goal at all?
Management Tip
Operational Responsibilities of Leaders
The depth and scope of operational responsibilities within an organisation can greatly vary, yet there is one constant. Leaders are needed to integrate the vision or mission of the organisation with the day-to-day activities.